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Terms & Conditions of our Hotel

Check in and Check out
Check in begins at 3:00 pm  and it is possible to arrive till 8:00 pm
If you may arrive later then 8:00 pm, please contact our reception by phone.

Check out is 11:00 am

Payment
We accept following credit cards: VISA and MASTER
MAESTRO (with PIN number) for Europe residents and CASH

Room Confirmation
If you make a reservation at our hotel, you will receive a reply within 24 hours including the Hotel confirmation.
To guarantee the confirmation of the rooms/suites we will ask for your credit card details in order to make a deposit. The ammount depends on the duration of the stay.

If you are a Europe resident we also accept also the deposit made by bank transfer to:
Hypo-Vereinsbank Sonthofen Count Number  1670 620 /  Bank code 733 223 80
IBAN Number: DE 96733698780100124915
BIC-CODE (Swift-Code): GENODEF1FPN

Cancellation Policy
With your credit card (or deposit), you confirm your reservation at our hotel. In case of  a late cancellation (30 days before arrival or lesser)
or no-show, and in case that we can't find another substitute for the room, we will debit 70% of the total price.

Changing Dates or Changing Reservation
If you have to change the dates reserved and if we have rooms/suites available for the NEW dates, we will arrange the changes without demanding any cancellation fees. If we don't have any availability for the NEW date desired, we will be forced to apply our Cancellation Policy.

Kurtaxe  (City Tax)
All travellers who stay in Schwangau have to pay a city tax of 1 Euro and 45 cents per person and per day to the commune.