Dear Rübezahl guests & friends, 


As you probably know, we had to close our hotel on November 2nd, 2020 (lockdown again).
Our government has decided now, that the lockdown will be extended until january 31st  2021

We hope to welcome you in february 2021 and wish you and your family a HEALTHY new year


We will keep you informed on this website!


your Family Thurm and the Rübezahl staff

 

Frequently asked questions about the current situation:

What are the current check-in and check-out times? Do I have to wear a mask when I enter the lobby?:

  • Due to official measures, guests must also wear a face mask when entering the hotel, in the hotel lobby, during spa treatments and on the way to the restaurant (public areas).
  • We guarantee check-in at 3:00 pm. If the room is ready earlier, we can notify you by phone to avoid unnecessary waiting times at the reception.
  • To speed up the check-in, you can send us all the important information for the registration form in advance. Online check-in
  • There are sufficient waiting areas in the lobby to allow for necessary social distancing.
  • We kindly ask you to vacate your room by 11:00 am on the day of departure.
  • You can pay conveniently by card (cash-free). 

Can I use the wellness area and book a spa treatment? 

  • The wellness area is completely open including all relaxation areas, the outdoor heated pool and hot tub as well as the sauna area (Exception: steam sauna and tepidarium). Status: June 25, 2020
  • Massages and beauty treatments will take place with the safety and hygiene measures. (a face mask must be worn during the treatment).
  • All relevant surfaces are disinfected and cleaned several times a day.

Which rules apply in the restaurant? Do I have to wear a mask? 

  • Due to official measures, guests must also wear a face mask on the way to the restaurant (all public areas). No face mask is needed at the table. 
  • In order to guarantee a smooth process, an employee will accompany you directly to a free table to avoid waiting times and accumulation of guests.
  • Our abundant breakfast buffet has been transformed into an exclusive a la carte breakfast at your table. In addition, we serve fresh sweets and eggs directly from the kitchen. 
  • Guests with gourmet board are still pampered at lunchtime with warm dishes of the day and with cake in the afternoon. 
  • Our service and kitchen staff all work with face masks, surfaces are regularly cleaned and disinfected, training courses for hygienic measures are held. 
  • The rooms in our restaurant are well ventilated and disinfected several times a day. 

Guided guest activites: 

  • We arrange every week guided hiking tours for our guests. If you would like to participate we recommend you to bring your hiking shoes with you.
  • Our rental bikes and e-bikes can be rented daily. These are also disinfected after each use.
  • Our recommendation for you: The hotel's own BMW i8 Roadster Cabrio guarantees pure driving pleasure - perfect for an excursion into the countryside with a picnic basket.

Cancellation policy:

  • With your creditcard, you guaranty our reservation at our hotel. In case of late cancellation (30 days before arrival or lesser) or no-show, and we can't find another substitute for the room, we will debit 70% of the total price. 
  • Cancellations based on corona / diseases can be canceled and postponed up to 7 days in advance. A doctor certificate is required as proof.